I had to preemptively block a Facebook user…

 

Why I needed to block this user is neither here nor there, but when I tried to figure out how to do it, I couldn’t find an answer anywhere. I knew I could block a user who had already liked or commented on the page, but I had no idea how to block a user who had never before interacted with the page.

At first, I thought it couldn’t be done. But I figured I’d ask around & see if I’d be surprised. A few friends (namely Shannan Boyer and Christiaan Todd) pointed me to a Facebook Note that claimed to offer a fix to this problem. I was ecstatic until I tried the process detailed in the note.

It almost worked.

The problem was, the fix as it was written had worked when the note was originally published, back in early 2011, but Facebook had changed the code since, which broke the fix. I spent a little time kicking the fix around & eventually figured out how to preemptively ban users permanently.

My solution, your solution. Here goes:

First step: Open Google Chrome.

(Note: This step is the easiest of all 10 steps.)

Second Step: Find the Facebook ID number of the person you want to block.

You can find this by going to their Facebook page and looking at the address bar for the url of their page. It should look something like this: http://www.facebook.com/profile.php?id=100000464329296 (The Facebook url you see listed here is mine; feel free to stop by and say hi.)

There is a caveat: if the user you are trying to block has created a vanity url to replace their assigned url – that is, if they have a url like www.facebook.com/johndoe instead of a url that ends in a string of numbers – you’re going to have to do a few more steps, namely: go to the facebook profile of the person you want to block. Click on their “Photos” section. Click on one of their photo albums. Now, as you’re looking at one of their albums, look up in the address bar. You’ll see something like this: htts://www.facebook.com/media/set/?set=a.162707780421365.39001.100000464329296&type=3 (Again, this link is to my Facebook account, to my profile picture album. Looking good, eh?) The last string of numbers between the “.” and the “&” is the Facebook user id. So in this example, the user id is 100000464329296.

Third Step: Go to your Facebook Page.

Toward the leftermost, top part of your page,  you’ll see an area titled “New Likes”. To the right of the title you’ll see a link called”See All”. Right click on this link and open it as a new tab. It has to be a new tab & this process will not work if you just click on the link. (If you know your business page’s id, there’s a quicker way. Type “https://www.facebook.com/browse/page_fans/?page_id=” in the address bar of a new tab. Stick your business page id after the equals sign, click the enter key,  & PRESTO CHANGO you’re there.)

Fourth Step: Select a “Remove” Button.

You’ll see a list of all the people who like your page. To the right of each user’s profile picture and name, there’s a “X”. Right click on one of these Xs and select “Inspect Element” from the drop down menu.

Fifth Step: Find the Applicable code.

At the bottom of the page, you will see a block of text highlighted (in blue) that looks something like this:

<input type=”hidden” autocomplete=”off” name=”page_id” value=”000000000000″>

<input type=”hidden” autocomplete=”off” name=”user_id” value=”100000464329296″>

<input type=”hidden” autocomplete=”off” name=”act” value=”remove”>

<label for=”uewexf_11″><input title=”Remove” type=”submit” id=”uewexf_11″></label>

<input title=”Remove” type=”submit” id=”uewexf_11″>

Sixth Step: Prepare to edit code.

Right click on the <input type=”hidden” autocomplete=”off” name=”user_id” value=”100000464329296″> line, and select “Edit as HTML” option.

Seventh Step: Edit code.

Take the Facebook user id number that you got in step one, and replace the number after ”user_id” value=” in the code.

Eighth Step: Save Changes.

Click somewhere outside of the editable zone to save your change, but do not close the “Inspect Element” window.

Ninth Step: Make with the clicky.

Go back to the “People Who Like This Page”  segment of your open page and find the same “X” you right clicked on in step 3. Remember: it has to be the same “X”; if you click on a different “X”, one of your kind and trusting fans will be unceremoniously blocked from your page, and you’ll be a no-good-nik.

Tenth Step: Remove offensive person.

A window will pop up, asking you if you’re sure that you want to remove the person you’re trying to remove from your page. (Of course you’re sure, otherwise you wouldn’t go to such lengths to get this far in the first place, but it’s still nice that Facebook asks.) Make sure you check the “Ban Permanently” box at the left of the window. Then hit “Okay”.

 

CONGRATULATIONS, YOU’VE DONE IT! (If you haven’t done it, go ahead and leave a message for me in the comments below & I’ll be happy to try and help you out.)

Photo credit: Nicola since 1972

Written by Joe Robb

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GBS Timeline

On March 30th, Facebook automatically changed the structure of Facebook Business Pages to the “Timeline” setup. The structure of these pages now reflects the Timeline structure that Facebook had rolled out for users a few months ago, featuring a “cover” image and a profile image at the top of the page. The content you have posted over the years is now organized in a logical manner, the newest post being featured at the top of the page, the oldest pushed to the bottom.

This is a great opportunity to tell your organization’s story. The Timeline structure allows page admins to insert Events/Milestones, which are posts that you can insert into any point on your page’s timeline, to emphasize moments that are important to your organization. The timeline also makes it easier to emphasize photos and videos that you use to personalize your business page.

It’s important to remember, though, that not all of the changes have to do with the visual structure of the page. Arguably the most important change is the ability for FB users to message you directly through your Facebook page. The conversation is private, and allows you to either grow a bond with a person who already has interest in your organization, or lose them completely through inattention. You’re going to have to check your Facebook page more frequently now, or you run the risk of losing valuable relationships.

I’ve comprised a list of a few other things that are worth realizing when approaching the new design of your business page, 7 lucky tips that should help you, the page admin out. Why are they lucky? Because if you understand how the system works and you abide by the rules, you make your own luck & who doesn’t want to stack the deck in their favor?

Of course, these are only a few of the changes that Facebook made to business page setup. If you’d like to learn more about how business pages operate & what you need to do to be the best page admin you can be, go to the Facebook Pages … er, well page, and delve in a little deeper.

These should get you started:

  1. The cover photo dimensions are 851 x 315.  It’s also important to note that if the photo is over 100KB, you may have problems. So keep the image size small.
  2. Don’t put your email address, phone number, web address or a call-to-action in your cover photo. It’s against Facebook’s Terms of Service & it could get you donked. (FYI: Asking people to like your page is a call-to-action.)
  3. Don’t use a boring cover photo or profile photo. You may have heard the phrase “above-the-fold” before. (If not, click on the link.) The cover photo and the profile picture are above-the-fold on your Timeline. People see it first. Use these images to draw them in and send their attention further down your Timeline.
  4. The new Timeline structure allows you, the admin, to pin certain posts to the top of your page. Each time you pin a post, it’ll only stay on the top for 7 days, so keep that in mind. You can find the button to pin a post to the top of your page by going to a particular post and clicking on this button:
  5. Pin to Top of TimelineYou can highlight certain posts & those posts will expand in size to take up both columns of your Timeline. You can do this by clicking on the button that the arrow is covering in the picture above.
  6. Don’t ignore the option to mention milestones and events that have made your organization what it is today.They give you a chance to let your fans in on what awesome things your organization does to make it what it is.
  7. Use the improved dashboard, because it is awesome, in particular the detailed activity log.

If you have any questions, shoot them our way & we’ll be happy to help. :)

Written by Joe Robb

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